Other than that, the service is brilliant and I do recommend it. Besides being on an extremely low income, it was too far and I really didn’t want to spend a sizeable chunk of it on a service outside of my actual query, and not cost-effective for an old phone. The only things I’d point out are, 1) that they get some pointers towards listening with attention to what we’re really saying - I kept stressing a few key points for me re: interest and the means (or lack thereof) to carry out some of his suggestions, several times and in detail, and he kept at it until I finally declared myself in no further need of assistance l, and 2) don’t push so much for a visit to my nearest Apple Support store. The adviser I was allergic to didn’t leave me until not only I but himself too, was completely satisfied he’d done all he could for me, including several incoming calls. I rarely have an issue but the few times I’ve resorted to Support, they really couldn’t do enough for me. See /uk/legal/privacy for the Apple Privacy Policy. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at /uk/legal/sales-support/applecare/applecareplus/uk/tl. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see /legal/sales-support/applecare/applecareplus/. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. If you purchase an AppleCare+ plan, payment will be charged to your Apple ID account at the confirmation of purchase. You are not required to purchase an AppleCare+ plan to use the Apple Support app. Note: The Apple Support app, AppleCare+ plans and certain features of the app and/or AppleCare+ plans are available only in selected countries or regions. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. Find out how to manage your subscriptions, reset your Apple ID password and more. Apple Support gives you personalised access to solutions for all of your Apple products and services. Need help? Get the support you need for the Apple products you love – all in one place.
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